Frequently Asked Questions

Bookings & Appointments

How do I book an appointment?

All appointments are booked directly through our website by clicking the "Book Now" button. 

1.  Select the location on the 3 lines top right side of the menu. 

2. Select your service

3. Choose a date and time that works for you

4.  Follow the quick steps to lock it in! 

We’ll ask a few basic questions about your first-time booking and the look you're going for, but don't worry about having it all figured out just yet—the real magic happens when we connect and customize everything during your live assessment appointment or we will contact you prior the service to complete any missing pieces to excel in your service. 

What if I’m not exactly sure what service I need? 

Don’t sweat it at all! You don’t need to have every detail figured out right now. All you need to know is the general category you want to work on. For example, if you know you want to get your lash set done, but you're torn between simple and a full transformation, just select the free category assessment and leave a note with your questions. We will sit down and figure out the perfect style together during your live assessment appointment, or we will contact you back to fill in the missing pieces.

Do you require a deposit?

It depends on the situation. We do not request a deposit upfront unless you have previously failed to meet our terms and conditions for booking services or if the service requires an extended safety preparation before procedures such as permanent makeup. 

Our goal is to trust our clients the same way they trust us with their services. We understand that occasional inconveniences could happen at any time. Therefore, we created a procedure to accomodate unexpected events for clients without affecting the flow of our booking calendar.

What is your cancellation and rescheduling policy?

We understand that things come up! If you need to cancel or reschedule, please do so at least 24 hours before your scheduled time.

• Late Cancellations: Cancellations made outside the required time frame may result in a deposit request for future appointments as well as the forfeiture of your deposit or a cancellation fee.

• No-Shows: Failing to show up without notice will result in a deposit request for future appointments as well as the forfeiture of your deposit or a cancellation fee.

• On-time Cacellation: If you called ahead of time prior the 24 hour schedule to cancel or re-schedule, and you have not paid a deposit fee, you are on the right track for a re-schedule or a feauture booking withouth additional deposit charges. If you paid for a deposit you can re-chedule with in a period of 30 days to avoid loosing the deposit fee starting from the date in which the booking date was reserved. Deposits are not refundable therefore not re-scheduling within a 30 days of time period will result in a forfeiture of your deposit. 

Is there a grace period if I’m running late?

We offer a [Specify Grace Period, e.g., 10–15 minutes] grace period. If you are running later than this, we may need to reschedule your appointment to avoid delaying the next client, and late fees may apply.

Service Preparation & Aftercare

How should I prepare for my service?

To ensure the best results and a smooth session, please follow these guidelines based on your service:

• For Lash/Brow/Makeup Services: Please arrive with a completely clean face—no makeup, oils, or heavy creams around the eye area.

• For Permanent Makeup (PMU): Avoid caffeine, alcohol, and blood thinners (like ibuprofen) for 24 hours before your session.

Can I bring guests or children with me?

To maintain a safe, relaxing environment and ensure the highest quality of focus for your service, we prefer that no extra guests or children are permitted in the service area unless they are also receiving a service.

What is the aftercare routine?

Specific, detailed aftercare instructions will be provided to you verbally and via assessment immediately following your service. Generally, for lash and PMU services, you will need to keep the area completely dry and free of friction for the first critical window of time.

Payments & Policies

What forms of payment do you accept?

We accept all major credit/debit cards online, as well as Cash app, Apple Pay, and Afterpay for your remaining balance on the day of service.

Do you accept walk-ins?

We operate strictly by appointment only to ensure every client gets dedicated, uninterrupted time. Please check our online calendar for same-day availability.

💡 Still have questions?

If you didn't find the answer you were looking for, please don't hesitate to reach out via our Contact Page. We're happy to help!